FAQ

 

1. What travel documents do I need for my upcoming trip?

a) Passenger must ensure that his/her passport is valid for entry at the country of destination and that it is valid for at least six months prior to departure.

b) Passenger must ensure that he/she is fully complying with the entrance requirement of the destination. We will not be responsible if passenger failed to produce valid visas, license, permits and/or other travel documents for immigration & customs purposes.

c) There is no ticket refund in the event the passenger is refused embarkation or entry into a country of destination by reason of his/her failure to obtain and/or possess a valid passport, visa and/or other necessary travel documents.

2. How can I make a booking online?
a) Have your passport details with you
b) Find the booking form from “Homepage” or under “Booking” tab.
c) Filled in the booking form
d) Click “send” upon completion
e) You will receive an email confirmation in 24hrs
* Please allow us a little more time during peak seasons. We will attend to you as soon as we can.
*All reservations are subject to availability

3. How to make payments for advance booking?
All CASH or NETS payments will be made at the our Ticketing & Check-In counter. Gentle reminder to our dear passengers; to help you save time, please proceed to the “Advance booking” queue for those who have made reservation via calls or online booking.

4. What is the payment mode?
For all ticket purchases, we accept cash or NETS payments only at the Ticketing & Check-In counter.

Singapore Ticketing & Check-In Counter:
1 Maritime Square #03-47, Harbourfront Centre, Singapore 099253

Operation Hours: 7.00am to 9.35pm

Batam Ticketing & Check-In Counter:
JI. Duyung – Batu Ampar Komplek Harbour Bay Citywalk No.CW11

Operation Hours (Indo Time) : 5.30am to 9.00pm

5. What time do I have to be there for my ferry?
It is important that you need to be at the immigration departure gate at least 45 minutes before ferry schedule. You are advice to be there at least 90 minutes prior to departure during festive and peak seasons due to the anticipated long queues you may encounter.