All carriage of passengers on our ferries and all services undertaken by us are subject to the provisions herein.
Current fares are displayed on our website. These may be subjected to change without prior notice.
3. SEAT RESERVATION / BOOKING
3.1 Our obligation is only to carry you on published services, and only where there are available seats on that service. It is for you to ensure that you make all reservations in reasonably good time for any services on which you wish to travel, and we shall not be liable if you delay in making any reservations, or make reservations at the last minute, such that there.
3.2 Reservation may be done through our website, and full passport details are compulsory at the time of reservation. You are required to print the confirmation copy and present it during check-in.
3.3 Without further notice, your booking will be cancelled if you do not collect your boarding pass at our counters within the stipulated time frame as follows;
3.4 Amendments to Reservation & Admin Charges:
These charges are non-refundable unless the changing or amendment is due to our fault.
3.5 Changing And/Or Cancelling Boarding Pass
If you have collected your boarding pass and want to change or cancel your reservation, you have to bring your boarding pass to our counter 3 days before scheduled departure time in exchange for your ticket. There will be an admin fee of S$10.00 imposed per boarding pass.
If you have made your reservations through travel agents or other parties, you are advised to contact them directly.
4. CHECK-IN & BOARDING
You are advised to check-in and collect boarding passes at our Ticketing Counter within the stipulated time frame as mentioned in Clause 6.3, failing which your booking will be cancelled without further notice to you.
You must check your boarding pass for errors as soon as you receive it, and bring any errors to our attention. If you fail to inform us of any errors at the required time, then your boarding pass will be assumed to be correct. We will not be responsible for any loss, damage, liability, or cost arising due to the boarding pass error.
You are advised to clear the Immigration checking 30 minutes before the scheduled ferry departure.
When you miss your intended departure time, you will have to purchase new ticket on the next departure time (subject to seat availability).
5.1 We will not be obliged to replace your ticket if it is lost, mislaid or stolen. You will be required to purchase a new valid ticket to enable you to travel.
5.2 If your ticket is defaced, damaged or tampered with, it will be invalidated. We reserve the right to refuse to issue a replacement ticket in such circumstances.
5.3 When your ticket expires, it is no longer valid for travel.
5.4 Your ticket does not guarantee you a seat. You would need to do a seat reservation/booking with us in order to secure a seat. And the seat is subject to availability.
6. ADDITIONAL CHARGES / SURCHARGE
We may charge an additional fare or surcharge for your ticket by website or counter notice of at least 3 days before you are booked to travel on any service. The types of surcharges currently practiced in the travel industry are peak period, fuel & security surcharges. If we ask for an additional fare or surcharge, your ticket will cease to be valid for travel until you pay that additional fare. If you do not agree to pay that additional fare, you may cancel your ticket by informing us at least 48 hours before you are to travel, in which case we will refund a reasonable amount of the fare you paid for your ticket relating to any unused portions or unexpired periods of validity of your ticket.
7. NO SHOWS
When you miss the ferry, it will be classified as “No Show” case. The boarding pass and ticket automatically lapse and are void. No refund, amendment or re-issuance of ticket will be allowed
8. CANCELLATION AND/OR WITHDRAWAL OF SERVICES
We reserve the right to alter any timetables or suspend, cancel or withdraw services, or terminate a service once it has commenced, without notice whether before or after you have reserved a seat on the service, and to substitute an alternative service.
We shall not be liable for any loss, damage, liability, or cost suffered by you as a result of any cancellation or withdrawal of any service by us, or any delay to any service, or termination of any service, for any reason (including our breach of contract or negligence).
Our option for cancellations and withdrawals of services:
The foregoing constitutes your sole remedy against us for such circumstances.
9. LOSS OF ENJOYMENT
We are a ferry operator, and do not have any knowledge of your purpose of travel. We accordingly do not accept any liability for loss of enjoyment or other losses.
10.1 Refunds are solely at the discretion of HFF
10.2 Admin fee for refund (if allowed) is $10.00 per ticket
10.3 Refund may be allowed if you meet the following conditions:
10.4 No refund for voluntary downgrade from VIP and/or Business Class seat to Economy Class seat
10.5 No refund will be given if you are denied entry by the Authorised Authority due to whatsoever reason
10.6 No refund for missed ferry & expired ticket
10.7 Where a seat reservation/booking is cancelled by us pursuant to Clause 18, there will be no refund of the ticket fare
10.8 Refunds (if allowed) will be processed within 2 to 4 weeks after the departure date by cheque issuance.
10.9 If payment is made through travel agents or other parties, you are advised to contact them directly
11. TRAVEL DOCUMENTS
11.1 It is your responsibility to ensure that your passport is valid for entry at the country of destination and that the passport must have a minimum of 6 months validity from the date of travel
11.2 You should ensure that you comply with all travel and immigration requirements necessary in the country of destination and shall, if necessary, obtain all necessary visas, licences, permits, passes certificates or documents whether for health, immigration, customs or other purposes at your own cost and responsibility.
11.3 No refund will be given in the event if you are refused embarkation or entry into a country of destination by reason of failure to obtain and/or possess a valid passport or other necessary documents or approvals
12.1 Baggage is separately checked-in at the baggage counters that are managed by the respective ferry terminal operators.
12.2 You are required to check-in your baggage at least 40 minutes before departure time.
12.3 You may carry on-board 1 hand held baggage no larger than 50cm x 40cm x 20cm with weight per item not exceeding 10kg.
12.4 You are entitled to a total check-in baggage allowance of 20kg.
12.5 Excess baggage, up to a maximum of 20kg, will be charged in accordance with rate levied by the Company. There will also be additional charge for odd & oversize baggage.
12.6 Due to health and safety and quarantine reason, we do not carry animals/pets.
12.7 Foul smelling items are not allowed on-board the ferry.
12.8 HFF reserves the right to reject any baggage to be loaded onto the ferry if such baggage is deemed to be hazardous, to be a nuisance or to create an inconvenience to, or is dangerous to the life or safety of the Passengers and Ferry.
12.9 HFF shall not be responsible for any loss of the baggage handled by the baggage counters of the respective ferry terminal operators.
12.10 You are responsible for getting your baggage onto and off a ferry, unless there is a terminal operator at the point of departure/arrival who has assumed that responsibility. Our crew are not responsible for lifting your baggage on or off the ferries and any decision to do so on a journey is at the discretion of the Captain/crew and done so at your risk. It is your responsibility to see your baggage put on and taken off a ferry, or checked-in at the terminal where check-in arrangements apply. Except for any baggage stored in the hold, you must also look after your baggage at all times, including at the terminal and your hand baggage whilst on board.
12.11 For more information on the baggage check-in arrangements, please refer to ferry terminal operator website at :
13. EXCLUSION / LIMITATION OF LIABILITY
13.1 HFF shall be exempt from all liability in respect of any:
13.2 Limitation of liability for death or personal injury to the Passenger:
Further to and without derogating from or in any way depriving HFF of the benefit of any exemptions and/or exclusions contained in the foregoing, or under any applicable law, if for any reason whatsoever, HFF does not rely, is unable to rely or is precluded from relying on any of the provisions of Clause 13.1 above, in the event of death or personal injury to you, HFF shall be entitled to limit its liability in accordance with its P&I insurance policy. You are therefore advised to obtain appropriate and adequate insurance coverages
13.3 Occurrences not on-board the ferry / services performed by independent contractors:
13.4 Benefits of Exclusion / Limitation of Liability Clause:
It is hereby expressly agreed that no servant, agent, employee or representative of HFF (including every sub-contractor of HFF) shall be under any liability whatsoever to you for any loss, damage or delay of whatsoever kind arising or resulting directly or indirectly from any act, neglect or default on his part while acting in the course of or in connection with his employment or agency and without prejudice to the generality of the foregoing provisions of this clause, every exemption, limitation, condition and liberty herein contained and every right, exemption from liability, defence and immunity of whatsoever nature applicable to HFF or to which HFF is entitled hereunder shall also be available to HFF’s servants, agents, employees and representatives.
14. NOTICE OF CLAIM
Any claim for death or personal injury shall be notified to HFF’s personnel immediately upon disembarkation for assistance. If you are injured whilst on board, it is essential that you report to a crew member before you leave the vessel or else your claim may not be validated.
15. TIME LIMITS FOR ACTION
15.1 Any claim arising out of death or personal injury to you shall be time barred and HFF shall be discharged from all liability whatsoever after a period of three months, from the date of your disembarkation
15.2 Subject to Clause 16 (below), in no case shall an action or claim in tort be brought after the expiration of a period of 3 months from the date of your disembarkation
16. JURISDICTION AND GOVERNING LAW
The courts of Singapore shall have the exclusive jurisdiction to hear and adjudicate on any claim brought herein and these provisions shall be governed by and determined in accordance with the laws of the Republic of Singapore.
17.1 Where you books a passage or otherwise deals with HFF through a sales agent, travel agent or other intermediary (hereinafter referred to as a “Travel Agent”), you agree and acknowledge that:
17.2 You shall reimburse and fully indemnify HFF and hold HFF harmless against all or any liabilities, losses, claims, damages, expenses and/or delay of whatever nature, sustained or incurred by, or made upon HFF, whether directly or indirectly by reason of your negligence, breach of duty or failure to comply with these terms and conditions.
18. FORCE MAJEURE EVENT
We shall have no liability for any delay or failure to carry you, or for breach of contract, where caused by a circumstance beyond our reasonable control. The following shall be considered to be circumstances beyond our reasonable control: war or threat of war, accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a terminal or jetty, compliance with requests of the police, customs or other government, officials and security services, deaths and accidents at sea, vandalism and terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other customers, the ferry being held or delayed by a police officer, customs official or governmental official, approval of relevant governmental department of the countries concerned being refused on grounds of national security etc, bankruptcy, insolvency or cessation of trade of any carrier used by us including code-share carrier, and other circumstances affecting your safety.
19. PASSENGER’S BEHAVIOUR
Required behaviour and prohibited behaviour:
20. FITNESS OF THE PASSENGER TO TRAVEL
20.1 Passengers who are pregnant, or have any form of sickness, disease, injury, infirmity, disability or illness, whether mental, physical or otherwise which could affect their fitness for travel shall:
20.2 Passengers who are more than 28 weeks pregnant are prohibited from traveling on board the ferry unless a medical certificate certifying fitness to travel is provided.
20.3 Passengers who require special assistance or special arrangements to be made while on board the ferry shall inform HFF at least three days before departure. HFF will take all reasonable steps to comply with and/or accommodate the Passenger’s request but the provision of special assistance/arrangements is solely subject to availability and at the discretion of HFF.
20.4 HFF shall be entitled at any time, without giving reasons, to refuse passage to any Passenger who is pregnant, or has any form of sickness, disease, injury, infirmity, disability or illness, whether mental, physical or otherwise or to cancel any reservation made by or for such Passenger, without any liability whatsoever to such a Passenger.
21. ENTIRE AGREEMENT CLAUSE
These terms and conditions are deemed part of the carriage contract and all prior understandings and agreements heretofore entered into between you and HFF, whether written or oral, are superseded by these terms and conditions, which alone fully and completely express the agreement between you and HFF.
Each paragraph, sub-paragraph, clause, sub-clause, article, provision contained in these terms and conditions shall be severable and should any such paragraph, sub-paragraph, clause, sub-clause, article or provision shall be held to be invalid, void, unenforceable or inapplicable, the remaining paragraphs, sub-paragraphs, clauses, sub-clauses, articles and provisions shall nevertheless have full force and effect.